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© 2025 RepUpgrade. created by digitalcowboy.io...made with ✨ & the frequency of the ❤
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This Data Processing Agreement ('DPA') is entered into by and between RepUpGrade ('Processor') and the customer utilizing RepUpGrade's services ('Controller'). This DPA sets forth the obligations and responsibilities of both parties concerning the processing of personal data.
This Agreement is an integral part of the main service agreement between RepUpGrade and the Controller and is intended to ensure compliance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and other relevant privacy legislation.
By utilizing RepUpGrade's services, the Controller acknowledges and agrees to the terms outlined herein, affirming a commitment to robust data privacy and security practices.
Any information relating to an identified or identifiable natural person ('Data Subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
The identified or identifiable natural person to whom Personal Data relates.
Any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data.
A natural or legal person, public authority, agency or other body which Processes Personal Data on behalf of the Controller.
An independent public authority which is established by a Member State pursuant to Article 51 of the GDPR.
A breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data transmitted, stored or otherwise Processed.
RepUpGrade processes personal data as necessary to provide its reputation management and marketing services, which include monitoring online mentions, analyzing sentiment, and assisting clients in responding to and improving their online presence. The scope of processing is limited to data directly relevant to these services and client instructions.
• **Identification and Contact Data:** Names, email addresses, phone numbers, postal addresses, social media handles.
• **Online Activity Data:** IP addresses, browser type, operating system, interaction data with RepUpGrade services or client websites, public social media posts, reviews, and comments related to the data subject.
• **Professional Data:** Job title, company name, industry, professional affiliations.
• **Any other data:** Any other personal data made publicly available online and relevant to the client's reputation management needs.
• **Clients/Customers:** Individuals who directly engage RepUpGrade for services.
• **Individuals publicly mentioned online:** Any individuals whose personal data is publicly available online and relevant to the reputation of RepUpGrade's clients.
• **Website visitors:** Users interacting with RepUpGrade's own website or client websites where RepUpGrade provides analytical services.
• **Reputation Management:** To monitor, analyze, and report on online mentions, reviews, and public sentiment related to RepUpGrade's clients.
• **Service Delivery:** To provide the agreed-upon reputation management, social listening, and marketing services.
• **Communication:** To communicate with clients regarding their services and deliver reports.
• **Service Improvement:** To analyze usage data and feedback to improve RepUpGrade's services.
Personal data will be processed for the duration necessary to fulfill the purposes for which it was collected, as outlined in the service agreement with the client, or until such time as explicitly instructed by the client to cease processing, subject to any legal retention requirements.
• **Collection and Retrieval:** Gathering personal data from public sources and client-provided information.
• **Storage and Organization:** Storing data securely within RepUpGrade's systems and organizing it for analysis.
• **Analysis and Reporting:** Analyzing data for sentiment, trends, and impact, and generating reports for clients.
RepUpGrade shall ensure that all persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality. This commitment extends to all data accessed or processed during the provision of services.
RepUpGrade shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including measures to prevent unauthorized access, disclosure, alteration, or destruction of personal data.
RepUpGrade shall not engage another processor without prior specific or general written authorization of the Controller. Where a sub-processor is engaged, RepUpGrade shall ensure the same data protection obligations as set out in this DPA are imposed on that sub-processor.
RepUpGrade shall assist the Controller by appropriate technical and organizational measures, insofar as this is possible, for the fulfilment of the Controller's obligation to respond to requests for exercising data subjects' rights.
RepUpGrade shall notify the Controller without undue delay after becoming aware of a personal data breach, providing the Controller with sufficient information to meet any obligations to report or inform data subjects of the breach.
As the Controller, you are solely responsible for establishing a lawful basis for the processing of all personal data submitted to RepUpGrade. This ensures that all data handling complies with applicable data protection laws and regulations.
You must provide RepUpGrade with valid, documented instructions for processing the personal data. These instructions dictate the scope and purpose of our data processing activities, and RepUpGrade will not process data outside of these specified directives.
The Controller is responsible for ensuring the accuracy, integrity, and legality of all personal data provided to RepUpGrade. This includes verifying that the data is up-to-date and collected in accordance with all relevant privacy laws before being shared.
At RepUpGrade, the security and confidentiality of your personal data are paramount. We implement a comprehensive suite of technical and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. Below is an overview of our core security practices.
All personal data is encrypted both in transit and at rest using industry-standard protocols to protect against unauthorized access and breaches.
Access to systems and data is granted on a 'need-to-know' basis, enforced with multi-factor authentication and regularly reviewed access policies.
Where feasible, personal data is pseudonymised to minimize direct identifiability, enhancing data privacy without hindering necessary processing.
Our systems undergo regular internal and external security audits, penetration testing, and vulnerability assessments to identify and mitigate risks proactively.
Comprehensive data backup and recovery procedures are in place, ensuring data availability and integrity in the event of unforeseen incidents or data loss.
All RepUpGrade employees receive mandatory and ongoing training on data protection, security best practices, and our privacy policies.
RepUpGrade is committed to the highest standards of data security. In the unlikely event of a personal data breach, we adhere to a strict protocol to ensure timely notification and effective mitigation in accordance with applicable data protection laws.
RepUpGrade maintains robust security measures and monitoring systems designed to detect personal data breaches without undue delay. Our team is trained to identify and respond swiftly to potential incidents.
Upon becoming aware of a personal data breach, RepUpGrade will notify the Controller without undue delay, and in any event within 48 hours of discovery, through the agreed communication channels.
Our notification will include, to the extent available, the nature of the breach, categories of data subjects and records concerned, likely consequences, and measures taken or proposed to address the breach. We will provide updates as new information becomes available.
RepUpGrade will take all reasonable steps to mitigate the effects of the personal data breach and prevent further unauthorized access or disclosure. We will fully cooperate with the Controller in investigating the breach and fulfilling their obligations to regulatory authorities and data subjects.
This protocol is subject to the specific terms outlined in the Data Processing Agreement between RepUpGrade and the Controller. Communication channels and detailed procedures will be established therein.
Upon termination of services or expiration of the Data Processing Agreement, RepUpGrade ensures that all personal data processed on behalf of the Controller is securely deleted or returned, as per the Controller's instructions. This process will be completed within a maximum of 90 days from the date of termination or expiration, unless legal obligations require retention for a longer period. We will provide confirmation of data deletion or return.
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learn more about DC
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© 2025 RepUpgrade. created by digitalcowboy.io...made with ✨ & the frequency of the ❤